Careers at Reflex

At Reflex, our people are at the heart of everything we do.

We believe our employees are our most valuable asset, and their contributions are what make our achievements possible.

The Reflex Group

UK’s Largest Labelling & Packaging Solution Specialists

Founded in 2002, The Reflex Group is the UK’s largest label and packaging manufacturer, trusted by leading global brands in the food, beverage, pharmaceutical, health & beauty, and household product sectors.

Our mission is to build on our history of product excellence and technology innovation to provide the highest quality and most cost effective packaging produced on our state-of-the-art machinery. We will continue to be the most sustainable packaging company both financially and environmentally.

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Latest Jobs

Warehouse Operative

Newcastle

Warehouse Operative Location: Newcastle Contract: Permanent Hours: Rotating shift pattern of 7.00 - 15.00 Monday to Friday and 10.00 - 18.00 Monday to Friday Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating out of multiple sites globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has an opportunity for a Warehouse Operative for Reflex Labels which will be based at Newcastle Description As a Warehouse Operative you would handle the goods and products in warehouse. It would be your job to keep them safe and make sure they are delivered to customers on time. Picking and packing products as well as working as part of a team to hit timed deadlines. This role can be physically demanding. Duties Receive deliveries of goods and supplies. Check for damaged or missing items. Store goods. Pack orders. Load goods. Keep records of stock. Keep paperwork up to date. Requirements Must have a Counterbalance licence. Stand-On Stacker or High-Level Order Picker would be an advantage but not essential. Full clean driving licence Computer literate Warehouse experience We are looking for someone who is self-motivated, who can work as part of a team and to tight deadlines. The opportunity of working overtime would be required so flexibility to working hours would be necessary. The benefits of working for Reflex are 22 holidays a year rising to 25 after 4 years continuous service, salary sacrifice pension scheme, death in service insurance (after 1 years’ service), Employee Assistance Programme, Refer a Friend scheme, opportunity to join Cycle to Work Scheme and Health Cash Plan, access to discounted gift cards and a quality branded uniform is provided if required.

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Trainee Customer Service Representative

United Kingdom

Job Title: Customer Service Representative Company: Reflex Labels Location: Barwell, UK Position Type: Full-Time, Permanent Working Hours: Monday to Friday, 8:30 am to 5:00 pm About Reflex Group: Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model. Role Overview: Reflex Labels is seeking a self-driven and motivated Trainee Customer Service Representative to join our team in Barwell. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations. Key Responsibilities: Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner. Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels. Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products. Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained. Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied. Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions. Required Skills & Experience: Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike. Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment. Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach. Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts. Full training will be given.

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Quality Control Officer

Leicestershire

Quality Control Officer Location: Barwell, UK Contract: Permanent Hours: Full Time Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. Job Purpose The Quality Control Officer is responsible for ensuring that all products meet the company's high-quality standards and customer specifications. Working closely with production, compliance, and customer service teams, you will monitor, inspect, and report on quality issues, manage customer quality complaints, and support continuous improvement across operations. Key Responsibilities Product Inspection: Conduct regular checks on printed labels and finished goods throughout the production process, ensuring they meet company and customer specifications. Documentation: Accurately complete quality control records, including non-conformance reports, checklists, inspection logs, and quality complaint logs. Process Monitoring: Ensure adherence to internal SOPs, GMP standards, and customer requirements during production runs. Non-Conformance & Complaints Management: Identify and report defects or non-compliance issues. Log and investigate quality complaints raised by customers. Coordinate root cause analysis and corrective actions with relevant departments. Communicate resolutions clearly and promptly to internal teams and assist in closing the complaint loop with the customer. Calibration & Equipment Checks: Ensure measuring and testing equipment is correctly maintained and calibrated. Customer Support: Liaise with customer service teams and assist in resolving any quality-related complaints or queries. Training & Support: Assist in training staff on quality standards, complaint handling procedures, and best practices. Continuous Improvement: Provide input on improving quality systems, reducing waste, preventing recurrence of complaints, and enhancing product reliability. Key Skills & Competencies Strong attention to detail and accuracy Knowledge of quality standards (ISO 9001, BRC, etc.) Excellent communication and reporting skills Proactive and hands-on approach to problem-solving Ability to work independently and within a team Good IT skills (e.g., Excel, quality tracking systems) Qualifications & Experience Previous experience in a quality control or quality assurance role, ideally within print, packaging, or labelling industries Experience handling and investigating quality complaints is essential Understanding of print processes and label production is highly desirable Familiarity with inspection tools, sampling techniques, complaint investigation, and quality documentation Training in internal auditing or quality systems (desirable but not essential) Working Hours Monday - Friday 08:30 - 17:00

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Flexographic Printer - Kilmarnock

Kilmarnock

Flexographic Printer Location: Kilmarnock Contract: Permanent Hours: Full Time Shift Pattern: Continental Shift Pattern of 3 x 12 hour shifts per week, days and nights Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees across 22 sites in the UK and Europe. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. The company has an opportunity for an experienced Flexographic Printer at our site in Kilmarnock. **Roles and Responsibilities ** A flexographic Printer job requires you to manage flexographic printing machines such as an 10 colour narrow web servo-driven flexographic press press. You usually prepare the press for printing and troubleshoot any issues during printing. Monitor printing processes of presses to maintain specified operating levels and to detect malfunctions, adjusting as necessary. Maintain inks and solvents according to types of material being printed and work order specifications. Tasks * To ensure all printing tasks are carried out to high standards and that the standards are maintained. * To operate and maintain production speeds on your shift and setting times to targets and record / report in areas where this is not possible. * To work constantly towards production improvements in methods, to eliminate potential quality problems and reduce downtime. * To liaise with the production manager to achieve best possible machine utilisation with minimum wastage, while ensuring excellent quality, at best possible delivery dates. * Work as part of a team supporting colleagues and sharing information. * To follow all aspects of Quality Control and Quality Assurance in the Print Department and ensure accurate records are maintained. * To ensure your teamwork and maintain safe working systems to ensure personnel are kept free from injury and operations are safe and efficient. * Ensure collaborative working within the Print Department via good communication. Skills * Excellent verbal communication, interpersonal, and customer service skills. * Ability to operate or to quickly learn to operate various printing machines and related software. * Ability to follow instructions. * Excellent organizational skills and attention to detail. * Experience in Flexographic Printing * Experience meeting SEDEX and ETI Requirements (not essential) * Experience working within a team with a good standard of communication * Experienced Flexographic Printer

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Reprographic Mac Operator

Boston

Reprographic Mac Operator – Graphic Brands Location: Boston, UK Contract: Permanent Hours: Full Time Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has opportunities for a Reprographic Mac Operator working with the Reflex Labels site at Boston. Roles and Responsibilities Working from print specs, preparation of files for both Flexo and Digital. Stepping and QC of files for output to Flexographic plate and Digital Press. QC of own and colleagues single unit and stepped files Requirements: * Experienced reprographic operator * Experience in file preparation for both Flexo and Digital * Experience with Adobe Illustrator and Photoshop * Ideally experience of Esko AE and workflows * Ability to work to deadlines in a fast moving environment Salary – Competitive dependent on experience Working hours - 9AM-5PM Monday to Friday with an expectation to work overtime to meet the business demands when required.

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Flexographic Printer

Boston

Flexographic Printer Location: Boston Contract: Permanent Hours: Full Time Shift Pattern: Rotating pattern of Monday to Friday 6.00 - 14.00 or 14.00 - 22.00 Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees across 22 sites in the UK and Europe. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. The company has an opportunity for an experienced Flexographic Printer at our site in Boston. **Roles and Responsibilities ** A flexographic Printer job requires you to manage flexographic printing machines such as an 10 colour narrow web servo-driven flexographic press press. You usually prepare the press for printing and troubleshoot any issues during printing. Monitor printing processes of presses to maintain specified operating levels and to detect malfunctions, adjusting as necessary. Maintain inks and solvents according to types of material being printed and work order specifications. Tasks * To ensure all printing tasks are carried out to high standards and that the standards are maintained. * To operate and maintain production speeds on your shift and setting times to targets and record / report in areas where this is not possible. * To work constantly towards production improvements in methods, to eliminate potential quality problems and reduce downtime. * To liaise with the production manager to achieve best possible machine utilisation with minimum wastage, while ensuring excellent quality, at best possible delivery dates. * Work as part of a team supporting colleagues and sharing information. * To follow all aspects of Quality Control and Quality Assurance in the Print Department and ensure accurate records are maintained. * To ensure your teamwork and maintain safe working systems to ensure personnel are kept free from injury and operations are safe and efficient. * Ensure collaborative working within the Print Department via good communication. Skills * Excellent verbal communication, interpersonal, and customer service skills. * Ability to operate or to quickly learn to operate various printing machines and related software. * Ability to follow instructions. * Excellent organizational skills and attention to detail. * Experience in Flexographic Printing * Experience meeting SEDEX and ETI Requirements (not essential) * Experience working within a team with a good standard of communication * Experienced Flexographic Printer

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Pre Press Operator - NIGHTS

Boston

Pre-Press Operator Location: Boston Contract: Permanent Hours: Full Time Shift Pattern: Nights Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has opportunities for a Pre-Press Operator working in our Reflex Label site in Boston. Roles and Responsibilities As a Pre-Press Operator, you will be responsible for the issuing of laid plates and mixed inks to the print presses, according to the daily Production Plan. You will also be responsible for assisting the printers with various make ready tasks and wash offs, as and when required. You must ensure all tasks are carried out to high standards and that the standards are maintained, working constantly towards production improvement methods, to eliminate potential quality problems and reduce downtime. Working as part of a team you will support your colleagues and share information with them. Tasks: * To follow all aspects of Quality Control and Quality Assurance in the Pre-Press department and ensure accurate records are maintained. * To ensure your teamwork and maintain safe working systems to ensure personnel are kept free from injury and operations are safe and efficient * Ensure collaborative working within the Pre-Press department via good communication * Supporting the efficiencies of print production, by ensuring the presses have sufficient jobs issued at all times. * Retrieval of the relevant job bag for the relevant press, according to the production plan * Sourcing the correct plates according to the job bag and verifying using both the product code and Reflex code found in the bearer bars of the plate * Laying the plates on the correct cylinder size to the correct orientation, according to the job bag * Sourcing/mixing the required inks * Assisting printers with make ready’s and wash offs, when required * Returning plates, print cylinders and left of ink mixes to the correct locations after use * Maintain tidiness of work area, including keeping computers and printing equipment clean and in good repair * Perform light maintenance of equipment, including software updates and replacement of consumable supplies as needed. Skills: * Excellent verbal communication, interpersonal, and customer service skills * Ability to operate or to quickly learn to operate various printing machines and related software * Ability to follow instructions * Excellent organisational skills and attention to detail * Experience working within a team with a good standard of communication * Experienced Pre-Press Operator

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Rewind Operator

Boston

Inspection Finisher Location: Boston Contract: Permanent Hours: Full Time Shift Pattern: Nights Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has opportunities for an Inspection Finisher working in our Reflex Label site in Boston. Roles and Responsibilities As an Inspection Finishing Operator, your duties include ensuring that the rolls of paper are wound to specified lengths on the required core. Paper from the master roll, will be fed into a rewind machine that will measure off the lengths required for the finished roll. The finished reels will then be removed from the rewin machine and labelled with the relevant core and reel end information. Your job also includes maintenance and calibration of your equipment. Tasks: * Loading of specified master reels according to job bag and reel identification labels * Printing of inner and outer core and any other customer required traceability label requirements * Selection and fixing of correct mandrel according to customer specification * Sourcing of correct core size according to customer specification * Setting of blades to slit reels to the relevant width, ensuring health and safety procedures are followed * Use of AVT inspection to ensure removal of any substandard quality print within the master reels * Maintaining the quality of the slitting of the finished reels throughout the run * Ensuring all reels are fully labelled according to both Company and customer requirements * Ensuring the line clearance procedure is thoroughly followed after each job and line clearance join retained each time Skills: * Excellent verbal communication, interpersonal, and customer service skills * Ability to operate or to quickly learn to operate various printing machines and related software * Ability to follow instructions * Excellent organisational skills and attention to detail * Experience working within a team with a good standard of communication * Experienced Inspection Finisher

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Rewind Operator

Boston

Inspection Finisher Location: Boston Contract: Permanent Role: Full Time Shift Pattern: Rotating 2 week pattern of Monday to Friday 6.00 - 14.00 or 14.00 - 22.00 Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has opportunities for an Inspection Finisher working in our Reflex Label site in Boston. Roles and Responsibilities As an Inspection Finishing Operator, your duties include ensuring that the rolls of paper are wound to specified lengths on the required core. Paper from the master roll, will be fed into a rewind machine that will measure off the lengths required for the finished roll. The finished reels will then be removed from the rewin machine and labelled with the relevant core and reel end information. Your job also includes maintenance and calibration of your equipment. Tasks: * Loading of specified master reels according to job bag and reel identification labels * Printing of inner and outer core and any other customer required traceability label requirements * Selection and fixing of correct mandrel according to customer specification * Sourcing of correct core size according to customer specification * Setting of blades to slit reels to the relevant width, ensuring health and safety procedures are followed * Use of AVT inspection to ensure removal of any substandard quality print within the master reels * Maintaining the quality of the slitting of the finished reels throughout the run * Ensuring all reels are fully labelled according to both Company and customer requirements * Ensuring the line clearance procedure is thoroughly followed after each job and line clearance join retained each time Skills: * Excellent verbal communication, interpersonal, and customer service skills * Ability to operate or to quickly learn to operate various printing machines and related software * Ability to follow instructions * Excellent organisational skills and attention to detail * Experience working within a team with a good standard of communication * Experienced Inspection Finisher

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HR and Recruitment Generalist

United Kingdom

HR Generalist Department: Human Resources Reports To: Head of HR and Payroll Location: Barwell Working Hours: Full Time Contract Type: Permanent About Reflex Group: Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model. Job Summary The HR Generalist is a foundational role within the HR department. The position supports the full spectrum of HR functions, including recruitment, employee relations, performance management, compliance, and HR administration. Key Responsibilities Recruitment and Onboarding: Support recruitment efforts and managing the onboarding process for new employees. Offboarding: Processing leavers, ensuring exit interviews are reviewed and an acknowledgement letter sent. Probation Reviews: Supporting with advice and relevant documentation. Employee Relations: Assist in managing employee relations, handling basic employee relation queries, and addressing everyday employee concerns in a professional manner. HR Policies and Procedures: Ensure HR policies are implemented effectively and help in the interpretation of company policies to staff. Performance Management: Assist in the performance management process, including tracking employee reviews and helping line managers with low level performance-related issues. HR Administration: Maintain accurate employee records, manage HRIS data entry, prepare HR reports, and assist with compliance audits. Letter Writing: Being able to support with HR letters and documentation. Employee Wellbeing: Promote employee wellbeing initiatives and ensure employees have access to relevant resources. Skills & Qualifications Education: CIPD Level 3 or equivalent HR qualification (desirable). Experience: 1-2 years of experience in HR, ideally in a generalist capacity with notetaking experience. Key Skills: Knowledge of HR best practices and employment law. Strong interpersonal and communication skills. Ability to multitask and handle HR administrative duties efficiently. Proficiency in HRIS systems and Microsoft Office.

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Our employees are our most important and greatest asset

At Reflex, we invest in our employees because we know their success drives ours. Every voice matters, and every contribution helps shape our future. Join us, and be part of something bigger.

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